To help us verify your identity, we send a text message (SMS) to your phone. This helps us make sure that you're you and helps keep your account safe at all times.
Different phone operators and countries may have trouble receiving this code, however. That is why we recommend following these steps in case you are not receiving it on your phone.
If you haven’t received your verification code:
-
Wait a couple of minutes and choose the "Resend new code" option to receive a new code.
-
Check if your SIM card is working and your phone signal reception (signal) is stable.
-
Be aware that roaming internationally can impact your ability to receive our text messages. You may need to wait until you are no longer roaming to successfully receive our text message.
-
Make sure your phone can receive text messages currently. If you can receive text messages from other sources, try resending the code by tapping on the "Resend new code" option.
-
Check if the phone number entered is correct, then try resending the code again.
Nothing helped? Contact our team and we'll provide all the necessary assistance:
- Visit the FanCentro Help page;
- Find and press the "Start a conversation";
- Choose "Tech support";
- Submit the form and our team will get back to you via the email associated with your account.
After submitting the request our team will review it and get back to you with updates shortly.